5.0 Completing the Reimage to UCX 7.0 Process

Section Contents

5.0 Completing the Reimage to UCX 7.0 Process

After the newly reimaged UCX Release 7.0 system has been powered up and startup is complete, you will be able to connect again to the system using the Web Based Configuration Utility. The system will have retained its non-telephony related data. Licensing will need to be re-applied in addition to restoration of the system configuration. The username will be admin with the E-MetroTel standard default password.

5.1 Log into the UCX 7.0 software

To complete the Reimage to R7 process, log in to the Web Based Configuration Utility using the admin account.

  1. You will be placed in the Edit User screen.
  2. Change the password for the Admin user from its default value to a new one.

5.2 Update to the latest UCX 7.0 software component versions

Note: If you are upgrading a hardware appliance that was originally deployed as a UCX Release 4.5 system,(even though it may have later been updated to UCX 5.0 or UCX 6.0), then the Host ID will change when it is updated to UCX Release 7.0.You will be required to contact E-MetroTel ([email protected]) in order tohave the Host ID updated in the Serial Number records to allow the existing license to be retrieved.
  1. Update the system to the latest Release 7 updates by navigating to System - Updates and selecting Check for Updates
  2. You can leave the update source as the default UCX Updates, UCX Patches, Public setting.
  3. Click on Update Software.
  4. When the UCX presents the message "Software update successfully completed" proceed to the next step.

5.3 Reconnect the Remote Access (Support VPN)

The Reimage to R7 process will retain all the previously configured Remote Host IP Address/Host Name, Description and Port(s) as well as the Registered By and Description of the Remote Access connection. However, it will not automatically start the Remote Access connection to the E-MetroTel Support VPN.

To activate Remote Access:

  1. Open the Web Based Configuration Utility
  2. Navigate to Support - Remote Access
  3. Click on the Start button

5.4 Perform a "Clean" System Backup (Optional)

If you would like to have a telephony backup of a completely blank system:

  1. Open the Web Based Configuration Utility.
  2. Navigate to the PBX tab, and click the pink Apply Config bar (if shown).
  3. Navigate to the System - System Tools tab, which should land on the Backup/Restore page.
  4. Follow the standard Backup process to create a blank backup on either the hard drive or on a separate USB drive (or both).

5.5 Restore the original Telephony Configuration

If you have retrieved the license prior to this step you may need to remove specific addresses from the Block list or add the addresses or entire subnets to the Do Not Block entries for telephony services to restore proper operation of these devices.
  Restore the telephony configuration data from the previously made UCX 6.0 or UCX 5.0 backup

  1. Navigate to System - System Tools, Backup/Restore is the default page on that tab in UCX 7.0.
  2. If your Release 6.0 Backup file was less than 1 Gb and you downloaded the file to your PC, you may now follow the procedure noted in Restore, specifically the first section titled Uploading a Backup File
  3. Insert the USB containing the final Release 6.0 Backup generated during the Preparing for the Update step.
  4. Set the USB Drive as the backup location (refer to Restore for additional details)
  5. When you start the process to restore the UCX 6.0 or UCX 5.0 data on the UCX 7.0 software, you will see one of the following two warnings:
    Rls70Current60Backup.png or
  6. When you see the first warning Migration of UCX 6.0 data to UCX 7.0 system then you may proceed to the next step. If you see the second warning Restoring of backups from outdated UCX 6.0 or UCX 5.0 systems is not supported! you cannot restore your backup as it was not created after doing a final UCX 6.0 or UCX 5.0 update. Read Section 5 below for next steps.
  7. Select the type of data you wish to restore (refer to Restore documentation for additional details).

5.6 Update the System License

The Reimage to R7 process will carry forward the Serial Number and the Host ID of the original system. However, the existing licenses associated with the Host ID will need to be re-applied. To update the licensing:

Note that restoring the original telephony configuration prior to updating the system license ensures that the UCX will ignore registration attempts from SIP devices such as FXS16, PRI Cards, or 3rd party products such as SIP Phones, Gateways, or Paging Adapters and therefore will not be counted as failed registration attempts by the IP Block List functionality. Once the telephony configuration has been restored, updating the license will activate the SIP functionality, but the system will already have valid password/shared secret details for those devices so they will not be entered in the IP Block List.
  1. Navigate to System - Licenses.
  2. Review the Reseller and Customer information on the System Activation page for accuracy. The Support Renewal date will remain at its previous state.
  3. Navigate to the Enter License page, and then click Retrieve & Apply. Once the license is updated, it will include an R7 tag in the product code.
  4. Install any packages that existed in the Release 6.0 system (see Section 2 above). This must be done prior to restoring the backup in order to ensure the data related to the Accessories is restored.

5.7 Check and/or Reactivate Specific Settings and Status

E-MetroTel recommends that you review the basic configuration settings of the system after the UCX 7.0 Update has been completed. In addition, several of the automated tasks and configuration settings will need to be restarted.

5.7.1 Review the number of extensions and IP Trunks configured

Navigate to System - Dashboard, scroll to the Communication Activity applet and compare the current values of the number of extensions and IP trunks configured to the screen shot taken in the step Preparing for the Update.

5.7.2 DHCP Server

The DHCP Server configuration settings, including any configured DHCP Bindings will have been preserved through the UCX 7.0 Update. However the DHCP Server will not be running by default. To re-activate the DHCP Server:

  1. Make sure the ethernet port(s) that is configured to provide DHCP server functionality is connected to the network. Navigate to the Network - DHCP Server page and Edit the Interface with the DHCP Server configuration. Verify the settings and then click SAVE.
  2. Navigate to the DHCP Server page and click Start DHCP Server.

5.7.3 SIP Trunks

The SIP trunks will be configured as per the original Release 6.0 or UCX 5.0 settings, however, they will be Disabled on startup. You must enable these trunks before being able to receiving incoming calls and placing outgoing calls.

If these trunks were created using the IP Trunk Assistant, follow the instructions in the IP Trunk Assistant documentation for enabling these trunks.

If these trunks were created using the Add Trunks page in the PBX / PBX Configuration / Trunks page, then enable the SIP trunks following the documentation in Adding SIP Trunks.

5.7.4 Automated Cleanup

If the system was previously configured for any scheduled Automated Cleanup activity, the existing configuration, including any schedules, will be configured as per the original Release 6.0 or UCX 5.0 settings, however, they will be Disabled on startup. To restart the schedules, the Automated Cleanup service must be restarted following the instructions in the Automated Cleanup documentation.

5.7.5 Install DTLS Certificate

If you are using InfinityOne you will need to create a new DTLS certificate to enable speech path between devices.

  1. Navigate to Security / Certificates / DTLS Certificates
  2. Click on Generate

5.7.6 Retore the DHCP Configuration

If you had DHCP Server functionality configured previously, review the data you collected in step 2.2 of 2.0 Preparing to Reimage to UCX 7.0 for DHCP Server, and DHCP Bindings and configure them using the procedures in DHCP Server and DHCP Bindings.

5.7.7 Restore the Connection Sharing Configuration

If you previously had Connection Sharing active, restore the configuration by following the procedure in the Network Parameters documentation.

5.8 Install any Add-on packages you require

  1. If you have functionality that needs to be activated through an Addon Package, refer to the Addon Package documentation and install the required package(s) now.
  2. Once you have completed the installation, you may need to repeat Step 5.5 Restore the original Telephony Configuration to ensure that the system has restored the configuration for those components. 

5.9 Perform New Telephony Backup

After all these steps have been taken, E-MetroTel recommends performing another backup of the system, both on the hard drive (for easy retrieval) and on the backup USB drive (for safe keeping).

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Release 7 Update