InfinityOne is E-MetroTel's framework for the next generation of unified communications clients, providing team collaboration tools and applications for businesses of all sizes. The vision is to provide a set of modern features and tools for the evolving company integrated into one extensible frame work that includes:
New functionality added in InfinityOne Release 2 includes:
And the best part is that the data is safe with encrypted connections between your browser and the server. All the data is stored on your own server, not on someone else's cloud.
Description | Notes |
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Install SSL Certificate |
An SSL certificate purchased from E-MetroTel is automatically installed and managed by E-MetroTel. While SSL certificates from other sources can be installed on the UCX, E-MetroTel cannot provide standard support for configuration issues of third party SSL certificates due the variability of the certificate chain and complexity of ensuring that DNS parameters are properly configured in the external network. If E-MetroTel support is required, it will be provided as a billable item. Also note that newer Android Operating Systems require a E-MetroTel or other commercial SSL certificate in order to connect, even when SSL Certificate Bypass is enabled..
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The hostname of the UCX system (and InfinityOne) needs to be the same as per the SSL certificate. | If you need to change the hostname, see InfinityOne - Changing Network Parameters |
Configure ROUTER to allow softphones from the public network to access InfinityOne
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The TCP Port number must match the value set for Site URL Port Number in the InfinityOne Installation Wizard. |
Ensure your router does not block Push Notification messages to/from Canadian servers with the following address
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Some customers use geo-fencing to filter messages originating outside their country location. InfinityOne uses server located in Canada. |
Description | Notes |
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On UCX Server - Enable ICE, STUN Server, DTLS Certificate. | The STUN Server, if required on the UCX, must match the WebRTC Server STUN server configured on InfinityOne application. |
On UCX Server - Define TCP Port for Firewall | This step is required only if you are activating the UCX Firewall. Otherwise skip this step. |
On UCX Server under Nortel Settings:
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The Public IP address must be set if your InfinityOne Server is behind NAT. |
Description | Notes |
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Install infinity_one package. | See InfinityOne - Install the infinity_one Package on UCx |
Determine the following information before running the installation wizard:
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Run Installation Wizard | |
First time login to InfinityOne must be from Web Browser (Google Chrome is preferred). | See InfinityOne - First time login |
Description | Notes |
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Enable Softphone usage | See InfinityOne - Softphone Configuration |
Enable Phone Presence and Click to Call | See InfinityOne - Phone Presence and Click to Call |
Configure Emergency routing for virtual/remote users. | See InfinityOne - Emergency Dialing with InfinityOne Phones |
Create Backup Administrator account | See InfinityOne - Adding Users |
Configure Message Replacement Patterns | See InfinityOne - Message Replacement Patterns |
Enable Wiki Pages and create Phonebook and Help pages for users | See InfinityOne - Wiki Pages |