In order to be able to place outbound calls from your UCX system, you must configure one or more outbound routes. When a telephone user dials a number on their phone, the UCX system compares the number with patterns defined in your outbound routes (from the first route to the last). When a pattern is matched, the number is passed to the trunk configured for the route to make a call.
To add an outbound route, perform the following steps:
The following table describes the additional route settings available:
Field | Description |
---|---|
Trunk Group ID |
ID of the trunk group to be used with SIP trunks that support selection of a specific outbound trunk group (OTG). |
Shared Calls Tag | A tag used for Shared Call Appearances feature. |
Send After Answer |
The DTMF digits to be sent from the UCX to the called party after the call has been answered. The specified DTMF digits are sent for all answered calls that originate using this route. By default, sending of the DTMF digits begins 100 milliseconds after the call has been answered. If the answering device needs more time before the digits are sent, you can insert increase the delay by inserting one or more of the letters "w" (500 milliseconds) and/or "W" (1 second), or a combination of both to increase the delay. For special purposes, you may also use a valid channel variable that contains a DTMF string. For example, to send the extension number of the originator of the call as DTMF digits to the far end device, you would need to enter ${AMPUSER} in this field along with any other specific digits you want to send. |
Max. Call Duration | The maximum duration of an outbound call originated using this route. Enter the maximum duration in seconds (15 to 30000) or leave this field blank for unlimited. |
Call Recording |
Controls or overrides the call recording behaviour for calls coming into this route. |
PIN Set | Select a PIN Set to use. Default value s None. If using this option, leave the Route Password field blank. |
Enter one or more dial patterns that will choose this route and send calls over the selected trunks in the Dial Patterns section of the page.
You can either use the Dial pattern wizards to populate the fields with standard dial patterns or you can create customized dial patterns using the following syntax:
Match Characters: The following special matching sequences can be used in any of the fields:
X matches any digit from 0-9
Z matches any digit from 1-9
N matches any digit from 2-9
[1237-9] matches any digit in the brackets (in this example: 1,2,3,7,8,9)
. wildcard, matches one or more dialed digits
Prepend Field: Enter digits to prepend to a successful match. If the dialed number matches the patterns specified by the subsequent columns, then this will be prepended before sending to the trunks.
Prefix Field: Enter the prefix digits to remove on a successful match. The dialed number is compared to this and the subsequent columns for a match. Upon a match, this prefix is removed from the dialed number before sending it to the trunks.
Match Pattern Field: The dialed number will be compared against the prefix + this match pattern. Upon a match, the match pattern portion of the dialed number will be sent to the trunks.
CallerID Field: If CallerID is supplied, the dialed number will only match the prefix + match pattern if the CallerID being transmitted matches this. When extensions make outbound calls, the CallerID will be their extension number and NOT their Outbound CID.
Select one or more trunks that are to be used by this route in the Trunk Sequence for Matched Routes section of the page. (You will need to configure the trunks first, then the trunks will show up in the drop-down list.)
Optionally you can choose the treatment of the call when there is congestion.
Press the Submit Changes button to save the outbound route