The UCX remote access feature allows support of UCX systems remotely, without requiring opening ports on the customer premises firewall. Access is provided by a centralized OpenVPN server, secured by client certificates on the UCX system as well as the connecting PC. Once you have configured Remote Access on your UCX system, you can leverage the VPN connection to access additional devices that are connected via the same internal LAN environment, such as DSM16 modules or cards.
To use the remote access package, you need to have OpenVPN installed on your PC or Mac computer. Additionally, you need to register the UCX system for remote access.
Please contact E-MetroTel support ([email protected]) to request a user or partner account to access the feature.
User accounts are for your companies' UCX installers and support personnel. They can use these accounts to create PC and Mac certificates, register UCX systems, and login to the remote VPN network.
A user account cannot be used to manage or delete certificates created by another account and/or to de-register or re-register UCX systems registered by another account. Please contact your E-MetroTel partner account holder if you need further access.
Partner accounts are assigned to one or more individuals in an E-MetroTel partner company. As with user accounts, partner accounts can create and manage their own PC, Mac, and UCX certificates, and log onto the remote network.
Additionally, partner accounts can be used to manage certificates created by another partner or user account in their own company.
To register your UCX for remote access, perform the following steps:
To Un-register your UCX for remote access, perform the following steps:
To start remote access, press the Start button located at the top left corner of the Remote Access page.
When remote access is active, the IP Address field will show the virtual address for this UCX system. Provide this address when requesting support for your UCX system.
To stop remote access, press the Stop button.
The Remote Support Toggle feature code can be used to Enable or Disable remote access from a phone. The feature code and password is configurable in the Feature Codes page.
Assuming the default values are used:
The Remote Access functionality allows you to connect securely to other devices within the same LAN environment as the UCX system. For example, if you have DSM16 modules or cards connected to the UCX, you can add their IP address as a new remote host, and the UCX will allow you to connect to that device using specific port numbers.
For example, if the IP Address of the DSM16 is 192.168.1.199, you would configure the remote host to support port 443 (for web access) and port 22 (for ssh access) as follows: