This page provides instructions on how to retrieve and send log files to E-MetroTel support.
Prerequisites
Your PC must be equipped with these tools:
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A secure file transfer utility, for example WinScp (http://winscp.net/eng/download.php)
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A compression utility, for example WinZip
Steps
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Launch the secure file transfer utility and connect to UCx using the admin account
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Navigate to the directory that contains the desired log file(s), for example /var/log/asterisk/
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Copy the log file(s) to your PC
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Compress the log file(s) using the compression utility
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Send the compressed file(s) to [email protected]
Or, if the file size is over 10 MB and thus over the email attachement size limit - upload the file to the E-MetroTel FTP server