UCX Life Cycle Bulletin

LicenseTransferPolicyGenRls9_Effective 2019_Oct-1.png

Current Software Release

UCX 7.0 software is the current release for new UCX systems.  Fixes, patches, security updates, and new features will only be delivered in UCX 7.0 beginning January 1st, 2024. Specifically, after Dec 31, 2023, UCX 7.0 is required for systems under active support to be eligible to receive any software updates, including those that are security related

Any system under active support on Release 6.0 will only receive configuration and advisory services, will continue to be accessible via the E-MetroTel VPN, and have access to the final UCX 6.0 update to allow the UCX 7.0 upgrade process to be completed.

Software Life Cycle Schedule

UCX Release Status GA Date Sustained Date Retired Date
3.0 Retired 17-Jun-2012 12-Mar-2014 4-Oct-2014
4.0 Retired 12-Mar-2014 4-Dec-2016 31-Mar-2017
4.5 Retired 6-Dec-2014 4-Aug-2016 31-Mar-2017
5.0 Retired 4-Aug-2016 9-Apr-2018 1-Jun-2019
6.0 To be retired 9-Apr-2018 17-Oct-2022 Retirement on 31-12-2023
7.0 Active 1-Dec-2022    

 

Comparison of Retired vs. Current Status Retired Current
Installed in all Galaxy, UCX Cloud and UCX-Virtualized Systems   Yes
Receives development activity   Yes
Level 1 and 2 support through Reseller Yes Yes
Level 3 E-MetroTel support   Yes
Level 3 E-MetroTel support with upgrade to Current Release   +   ++ Yes  
E-MetroTel VPN Remote Access+ Yes Yes
Add Extensions+ Yes Yes
Add Software Applications+   Yes
License Transfer (see UCx Licensing Agreement ) Yes Yes
+ Must have Active Support Agreement 
++ E-MetroTel does not provide support for resolving any security incidents that occur on retired software .  Software needs to be updated to Current to receive support from E-MetroTel.    

E-MetroTel Hardware Appliances

UCX current hardware appliances range in capacity from under 5 extensions to several thousands of extensions.

E-MetroTel Hardware Appliances Life Cycle

Hardware Status End Support Compatible SW Release SW Support * Renewals HW Support * Renewals
Galaxy Mini Active Active 6.0, 7.0 Available **
1,2, 3 (max) years 
Available **
1, 2, 3 years
Galaxy 250 Active Active 5.0, 6.0, 7.0 Available 
1, 2, 3, 4, 5 years 
Available **
1, 2, 3 years
Galaxy 2930 Active Active 6.0, 7.0 Available
1, 2, 3, 4, 5 years
Available
1, 2, 3 years
Galaxy i5 Active Active 6.0, 7.0 Available
1, 2, 3, 4, 5 years
Available
1, 2, 3 years
UCX3000G Active Active 5.0, 6.0, 7.0 Available 
1, 2, 3,4, 5 years
Available **
1, 2, 3 years
DSM16 Active Active N/A N/A Available **
1, 2, 3 years
HGDIGN-B50 (DGS), HGDIGN-B450 (DGS2) Active Active N/A N/A N/A
UCX20 MD * 01-Jan-2021 * 3.0, 4.0, 4.5, 5.0, 6.0 N/A N/A
UCX50 MD * 01-Jan-2021 * 3.0, 4.0, 4.5, 5.0, 6.0 N/A N/A
UCX450 MD Sustained 3.0, 4.0, 4.5, 5.0, 6.0, 7.0 Available 
1, 2, 3,4, 5 years  ???
N/A
UCX1000 MD Sustained 3.0, 4.0, 4.5, 5.0, 6.0, 7.0 Available 
1, 2, 3,4, 5 years ???
N/A
DGH, DGE, DGHb, DGEb MD * 31-Jan-2020 * N/A N/A  N/A

 

Active = Available for purchase; Software Support Renewals and Hardware Warranty extensions available
Sustained = No longer Available for purchase; Software Support Renewals and Hardware Warranty extensions available
MD = Manufacture Discontinued – no longer being manufactured
* All active software support and hardware warranties will be honoured to end of term.
** Software Support Renewal and Hardware Warranty Extension availability dependent on date of installation.
Page Tags: 
UCX20
UCX50
DGS
DGH
DGE
DGHb
DGEB
lifecycle
life cycle
support