The InfinityOne Queue Reports application publishes on-going reports on the call center operation, filtered by queue(s), agent(s) and date/time periods.
InfinityOne Retention Policy provides a mechanism for automatically or manually managing the amount of disk space used for storing files uploaded in Direct and Group Messages
The InfinityOne Salesforce Integration allows direct use of E-MetroTel's InfinityOne telephony interface for customer engagement within the Salesforce environment.