CDR Report

The CDR Report page displays the Call Detail Record report. All CDR records are shown to members of the Administrator and Supervisor groups. For other users, only calls associated with their extension are shown.

To access the page, select CDR Report from the Reports tab.

Select the Show Filter button to display the list of filters for the desired report contents

Report Filters

The report contents will change depending on the values of the filter:

Field Description
Start Date The start date of the calls to be displayed
End Date The end date of the calls to be displayed
Field Additional fields for filtering: Source, Destination, Src. Channel, Account Code, Dst. Channel
Status Status of call: All, Answered, Busy, Failed, No Answer
Ring Group Search for specific ring group or all ring groups

When all fields are set to the desired values, press the Filter button to generate the report.

If the filters are displayed, you can select the Hide Filter button to hide the filters.

Exporting Report

Select the Download button to download the report in CSV, Spreadsheet, or PDF formats.

To have more flexibility in filtering, sorting or reporting capabilities, it is recommended to export the CDR Report to CSV or Spreadsheet format. The file can then be opened in Excel (or a similar tool) that provides more extensive filtering, sorting and formatting capabilities to acheve the desired reporting results.

Template CDR Reports

We can provide template files with instructions to create customized CDR reports. Scroll down to the bottom of this page to download the available template files. Contact E-MetroTel support if you need a customized report that is not available in the list below:

  • Report on all Incoming/Outgoing calls for a single extension. (CDRReport-INOUT-SingleExtension.xlsx)

Deleting Records

To remove the currently displayed records from the report, select the Delete displayed CDR(s) button.

Note: The delete option is only available to members of the Administrator group.

To improve the performance of operations that involve CDR, it is highly recommended to regularly delete obsolete CDR records. For example, if a customer does not really need records older than one year, then use the filter to select all CDR records older than one year and click the Delete displayed CDR(s) button to delete.

Interpreting CDR Records

The following table describes the fields in the CDR records.

Field Description
Date The date and start time of the call.
Source The calling party caller ID number.
DID The DID number passed on by the trunk for incoming calls.
Ring Group The name of the ring group dialed.
Destination For outgoing calls, this is the dialed number.
For incoming calls, this is the extension of the called party. See table below for the different possible values.
Src. Channel The source channel name or line ID used internally by the system.
Account Code The account ID associated with the call. The value is based on the feature that is activated. See PIN Sets for an example of how to have the PIN code listed in this field.
Dst. Channel The destination channel name or line ID used internally by the system.
Note: If the call is answered and this field is blank, it means the call was answered by the voicemail box of the extension.

An indication of what happened to the call. Values are: ANSWERED, NO ANSWER, BUSY, FAILED.

FAILED is an indication of some error conditions. This would be used for example when a trunk (SIP or digital) returns the following hangup causes: 

  • Code No. 1 - Unallocated (unassigned) number. This cause indicates that the destination requested by the calling user cannot be reached because, although the number is in a valid format, it is not currently assigned (allocated). 
  • Code No. 28 - invalid number format (address incomplete). This cause indicates that the called party cannot be reached because the called party number is not in a valid format or is not complete. 

From the user perspective, the caller hears the following message: 
"The number you have dialed is not in service. Please check the number and try again.

Duration The number of seconds from the time the call was answered to the end of the call.

The following table describes the different values you may see in the Destination field.

Value Description
XXX Dialed number or the destination extension number.
s Used when:
  • There is no known called number in the context used. 
  • Starting a call.
  • Defining a macro.
hangup Used when the call is terminated without reaching any destination.
PAGEXXX A page call to the extension XXX.
vmuXXX Call sent to the voicemail box of extension XXX. "Unavailable" greeting is played.
vmbXXX Call sent to the voicemail box of extension XXX. "Busy" greeting is played.
vmsXXX Call sent to thevoicemail box of extension XXX. No greeting is played, user hears a beep.


The following are examples of CDR records that are created in the different call scenarios.

Call Transfer

Inbound call to SIP extension 633, followed by a blind transfer to Nortel extension 619.

Call to Ring Group with SCA

Inbound call to Ring group 600, call is answered by SIP extension 633.
Call is placed on hold, then picked up by Nortel extension 619 with the SCA key configured.
(See Shared Call Appearances for details of the SCA feature.)

Outbound call with password

Nortel extension 619 makes an outbound call by dialing prefix 9 followed by number 509.
The user is prompted to enter a password: 2222 (this is the user's assigned password or PIN).
(See PIN Sets for details of the PIN Set feature.)


SIP extension 633 dials the page group number 720.
Extensions 619 and 621 belong to this page group and receives the page.
(See Paging and Intercom for details of the Paging feature.)


External caller dials into the conference bridge 550 first.
Followed by Nortel extension 619 and SIP extension 633.
(See Conferences for details of the Conference feature.)

Follow Me

The example below shows 3 different scenarios with the Follow Me feature configured:
1. At 13:24:53, call is answered by extension 621. (Note the Destination shows 619 but the Dst Channel shows call is answered by channel from extension 621.)
2. At 13:26:01, call is not answered by any extension in the follow me list and is sent to the voicemail box of extension 619.
3. At 13:27:55, call is answered by extension 619


The example below shows 4 different scenarios related to Voicemail:
1. At 13:45:34, extension 633 dials 619, ring no answer and call is sent to voicemail, user leaves a message.
2. At 13:47:40, extension 633 dials 619, ring no answer and call is sent to voicemail, user hangs up without leaving a message.
3. At 13:53:31, extension 633 directly dials the voicemail box of extension 619 and leaves a message.

4. At 13:55:31, inbound call is directly sent to the voicemail box of extension 155.


Inbound call is terminated before it can reach any extension.