Call Center

Setting up UCx for Call Center Operation

Describes the most common options that can be configured on UCx when setting up for your Call Center operation.

Setting up UCx for Call Center Agents

Describes the different types of agents that can be configured in a queue and options available.

Setting up UCx for Call Center Supervisors

Describes the capabilities provided for Call Center supervisors to monitor, analyze and plan improvements to the call center operations.

Setting up UCx for Call Center Administration

Describes the common maintenance tasks needed to keep a Call Center running smoothly 24x7.