Unable to Get Software Updates

If you are getting a failure when you are performing a Software Update, check the following:

  1. Ensure your UCx system is connected to the Internet
  2. Ensure that DNS settings are properly configured (at least one valid DNS server must be specified). See section Network Parameters for more information.

If none of the checks reveals a problem, you can view information about the failure in the log file:

  1. Open the UCx Web-based Configuration Utility
  2. From the Support tab, select System Log Files 
  3. Select the log file asterisk/swupdate.log in the drop down list box
  4. Scroll down to the bottom of the page for errors
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