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Documentation
- InfinityOne Omnichannel (Beta)
- InfinityOne
- Infinity Video Server (Beta)
- InfinityOne Work at Home
- Galaxy Mini
- Galaxy Mini - Table of Contents
- Galaxy Mini - Overview
- Galaxy Mini - Server Hardware
- Galaxy Mini - Supported Phones and Devices
- Galaxy Mini - Front and Rear Panel Interfaces
- Galaxy Mini - FXO/FXS Module Installation
- Galaxy Mini - Connecting the Server to the Network
- Galaxy Mini - Activating and Licensing
- Galaxy Expand
- Galaxy Expand - Table of Contents
- Galaxy Expand - Platform and Hardware Overview
- Galaxy Expand - Initial Configuration
- Galaxy Expand - Module Installation
- Galaxy Expand - Reference Architecture
- Galaxy Expand - Common Configuration
- Galaxy Expand - Standalone UCX Server Configuration
- Galaxy Expand - High Availability UCX Configuration
- Galaxy Expand - Local Gateway (Expansion Chassis) Configuration
- Galaxy Expand - Remote Gateway Configuration
- Galaxy Expand - Survivable Remote Gateway Configuration
- Galaxy Express
- Galaxy Modular Hardware
- Servers and Gateways
- Introduction
- Planning
- Quick Start
- UCX Virtual Machine
- UCX Server
- UCX Web-based Configuration Utility
- System
- Fax
- PBX
- Reports
- Accessories
- My Extension
- Security
- Support
- Survivable Remote Gateway (SRG)
- High Availability (HARC)
- UCX Digital Station Module (DSM16)
- UCX M1/CS1000 Media Gateway
- Digital Gateway
- External Gateways and Devices
- SIP PSTN Trunks
- SIP Trunks
- How-To Guides
- UCX Applications
- UCX Features
- Answer DN Behavior
- Background Music
- Busy Lamp Field (BLF)
- Global BLF key label change
- Parking Lot Monitoring Solutions
- Call Transfer and Recall
- Call Monitoring
- Call Recording Options
- Dial System Fax
- Dictation Service
- Distinctive ring tones
- Fax to Email
- Group Pickup
- Hotline UCX Configuration
- Hotdesking
- Language prompts
- Long Tones
- Ring Again (Call back)
- Shared Call Appearances
- Set Based Configuration
- UCX MADN Emulation Solutions
- Unified Messaging for M1/CS1000 Users
- User Portal
- Voicemail and VmX Locater
- Voicemail Escalation
- Voicemail Message Indicator
- ZapBarge
- Telephones
- Installation Guides
- Product Specifications
- General Information
- Product Bulletins
- Product Notices
- InfinityOne Package Update Required
- UCX 6.0 End-of-Support
- UCX 7.0 and InfinityOne 4.0 General Availability
- VPN Security Update Required
- Email Relay Using Gmail Account Fails Due to Bad Credentials
- InfinityOne Release 2.x End-of-Life
- InfinityOne Android App General Availabililty
- E-MetroTel not affected by Log4j vulnerability
- Web-based GUI Security Enhancements
- User Portal Security Update
- Simplified UCX Configuration for Remote InfinityOne Softphones
- InfinityOne Release 3.0 Server General Availability
- Availability of Connection Sharing
- Availability of Automated Cleanup
- Availability of IP Block List Feature
- InfinityOne Release 2.0 Availability
- Digital Station Module (DSM16) Availability
- UCX Software Updates
- Quotations and Ordering
- Nortel Legacy
- Support and Troubleshooting
- Partner Onboarding
- E-MetroTel Business Practices
- Recurring Services Payment Policy
- Product Licensing
- Extension Provisioning Services
- Subscription Services
- E-MetroTel SIP Trunk E911 Registration
- Reseller Responsibilities
- Software Subscription and Warranty Transfer Request
- Return Material Authorization (RMA) Policy
- Acceptable Use Policy
- E-MetroTel Beta Trial Policy
- E-MetroTel Training Expectations
- 9-1-1 Services Agreement (Canada)
- References
Install an Interface card in the UCx1000
Do not operate the system without the cover for a duration exceeding five minutes.
It is recommended that you always use a static mat and static strap while working on components in the interior of the system.
Step One: Getting the UCx1000 ready for card installation
- Turn off the system, including any attached peripherals.
- Disconnect the system from the electrical outlet and disconnect the peripherals.
- If installed, remove the front bezel.
- Remove the system cover.
Removing the front bezel
- Unlock the bezel.
- Lift the release latch next to the lock.
- Rotate the left end of the bezel away from the front panel.
- Unhook the right end of the bezel and pull the bezel away from the system.

Removing the system cover
- On top of the system, locate the latch release lock and rotate the lock to the unlocked position.
- Lift the latch and slide the cover back. The system cover slides back and the tabs on the system cover disengages from the slots on the chassis.
- Hold the cover on both sides and lift the cover away from the system.

Step Two: Preparing the Interface (expansion) card
Unpack the interface card and you will see a full height bracket already attached to the card.
The picture below shows a half height bracket on the left and the full height bracket attached to the interface card on the right.
The following steps detail how to replace the full height bracket with a half height bracket.
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Remove the two screws that connect the top and bottom boards with a philips screwdriver
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Carefully lift up the top board to expose the bottom board
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Remove the two screws on the bottom board that holds the bracket
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Remove the full height bracket and replace it with the half height bracket
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Insert and tighten the two screws that hold the bracket in place
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Carefully place the top board back onto the bottom board
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Insert and tighten the two screws that hold the two boards together
Step Three: Installing the Interface (expansion) card
Installing Interface card on the system board
- Open the expansion card retention latch.
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If you are installing a new card, remove the filler bracket.
Keep this bracket in case you need to remove the expansion card. Filler brackets must be installed in empty expansion-card slots to maintain FCC certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.
- Holding the card by its edges, position the card so that the card’s edge connector aligns with the expansion card connector.
- Insert the card’s edge connector firmly into the expansion card connector until the card is fully seated.
- Close the expansion card retention latch by pushing the latch down until the latch snaps into place.
Removing and Installing the expansion card riser (optional)
- To remove, hold the touch points, lift the expansion-card riser from the riser connector on the system board.
- To install, align the expansion-card riser with the PCIe connector on the system board and the riser guides on the system board and chassis. Then lower the expansion-card riser into place until the expansion-card riser is fully seated in the connector.

Installing Interface card on the expansion card riser
- Remove the expansion-card riser.
- Press the expansion-card retention latch and rotate the latch clockwise.
- Holding the card by its edges, position the card so that the card’s edge connector aligns with the expansion card connector.
- Insert the card’s edge connector firmly into the expansion card connector until the card is fully seated.
- Close the expansion-card retention latch.
- Install the expansion-card riser.

Step Three: Closing the System
- Align the slots of the system cover with the tabs on the chassis.
- Press the cover release latch, and push the cover toward the front of the chassis until the latch locks into place.
- Turn the cover latch release lock clockwise to the locked position.
- Install the bezel (if applicable).
Once the UCx server is powered up, the new Interface Card will be automatically detected. See PSTN Cards in the Administration Guide for details.
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