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Documentation
- InfinityOne Omnichannel (Beta)
- InfinityOne
- Infinity Video Server (Beta)
- InfinityOne Work at Home
- Galaxy Mini
- Galaxy Mini - Table of Contents
- Galaxy Mini - Overview
- Galaxy Mini - Server Hardware
- Galaxy Mini - Supported Phones and Devices
- Galaxy Mini - Front and Rear Panel Interfaces
- Galaxy Mini - FXO/FXS Module Installation
- Galaxy Mini - Connecting the Server to the Network
- Galaxy Mini - Activating and Licensing
- Galaxy Expand
- Galaxy Expand - Table of Contents
- Galaxy Expand - Platform and Hardware Overview
- Galaxy Expand - Module Installation
- Galaxy Expand - Initial Configuration
- Galaxy Expand - Reference Architecture
- Galaxy Expand - Common Configuration
- Galaxy Expand - Standalone UCX Server Configuration
- Galaxy Expand - High Availability UCX Configuration
- Galaxy Expand - Local Gateway (Expansion Chassis) Configuration
- Galaxy Expand - Remote Gateway Configuration
- Galaxy Expand - Survivable Remote Gateway Configuration
- Galaxy Express
- Galaxy Modular Hardware
- Galaxy Analog Cards
- Getting Started with Galaxy Analog Cards
- Galaxy Analog Gateways - IAD Firmware
- Galaxy Analog Cards - Original Firmware
- Galaxy PRI-1 Card
- Galaxy Analog Cards
- Servers and Gateways
- Introduction
- Planning
- Quick Start
- UCX Virtual Machine
- UCX Server
- UCX Web-based Configuration Utility
- System
- Fax
- PBX
- Reports
- Accessories
- My Extension
- Security
- Support
- Survivable Remote Gateway (SRG)
- High Availability (HARC)
- UCX Digital Station Module (DSM16)
- UCX M1/CS1000 Media Gateway
- Digital Gateway
- External Gateways and Devices
- SIP PSTN Trunks
- SIP Trunks
- How-To Guides
- UCX Applications
- UCX Features
- Answer DN Behavior
- Background Music
- Busy Lamp Field (BLF)
- Global BLF key label change
- Parking Lot Monitoring Solutions
- Call Transfer and Recall
- Call Monitoring
- Call Recording Options
- Dial System Fax
- Dictation Service
- Distinctive ring tones
- Fax to Email
- Group Pickup
- Hotline UCX Configuration
- Hotdesking
- Language prompts
- Long Tones
- Ring Again (Call back)
- Shared Call Appearances
- Set Based Configuration
- UCX MADN Emulation Solutions
- Unified Messaging for M1/CS1000 Users
- User Portal
- Voicemail and VmX Locater
- Voicemail Escalation
- Voicemail Message Indicator
- ZapBarge
- Telephones
- Installation Guides
- Product Specifications
- General Information
- Product Bulletins
- Product Notices
- InfinityOne Package Update Required
- UCX 6.0 End-of-Support
- UCX 7.0 and InfinityOne 4.0 General Availability
- VPN Security Update Required
- Email Relay Using Gmail Account Fails Due to Bad Credentials
- InfinityOne Release 2.x End-of-Life
- InfinityOne Android App General Availabililty
- E-MetroTel not affected by Log4j vulnerability
- Web-based GUI Security Enhancements
- User Portal Security Update
- Simplified UCX Configuration for Remote InfinityOne Softphones
- InfinityOne Release 3.0 Server General Availability
- Availability of Connection Sharing
- Availability of Automated Cleanup
- Availability of IP Block List Feature
- InfinityOne Release 2.0 Availability
- Digital Station Module (DSM16) Availability
- UCX Software Updates
- Quotations and Ordering
- Nortel Legacy
- Support and Troubleshooting
- Partner Onboarding
- E-MetroTel Business Practices
- Recurring Services Payment Policy
- Product Licensing
- Extension Provisioning Services
- Subscription Services
- E-MetroTel SIP Trunk E911 Registration
- Reseller Responsibilities
- Software Subscription and Warranty Transfer Request
- Return Material Authorization (RMA) Policy
- Acceptable Use Policy
- E-MetroTel Beta Trial Policy
- E-MetroTel Training Expectations
- 9-1-1 Services Agreement (Canada)
- References
InfinityOne - Accessing the Web Browser Interface
Accessing the InfinityOne interface from a Chrome browser is simple, and is supported on Mac, PC, and Linux platforms.
Warning: Both the Web Browser and Mobile client interfaces operate in a software environment that can be updated without any specific actions being taken by the user. Occasionally those changes lead to issues with the InfinityOne user interface, potentially causing issues such as loss of speech path (in either direction), changes to audible call alerting or other impacts to call handling or feature operation that is outside of E-MetroTel's immediate control. E-MetroTel makes every effort to update our software as quickly as possible when these planned or unexpected third party changes occur. Note that the InfinityOne Desktop Application was developed to minimize the potential for these types of third party changes or software updates to impact the user interface.
Connecting to the InfinityOne Server from a Web Browser
Server with SSL Certificate
To access the InfinityOne Web Browser interface, enter ' https:// ' followed by the hostname of the InfinityOne Server, then suffix with ' :21326/ '.
For example: https://ucx.infinityone.app:21326/
Note that as of InfinityOne Release 2, the port number used to access the InfinityOne server can be changed during the installation process. If your server is configured to allow support for the InfinityOne mobile application and uses SSL certificates, then you will be required to use the hostname and the port number provided by your System Administrator.
Server without SSL Certificate
Alternatively, for systems configured without an SSL Certificate, InfinityOne can be accessed via the IP address without the port number and appending a trailing ' /infinityone/ '.
For example: http://192.168.1.200/infinityone/
After logging in, you will be directed to the Home page of the InfinityOne web interface.
If you were already logged in you will be taken to this page without requiring the previous log-in step.
From this page you can get an overview of InfinityOne and its features by exploring Helpful Links on this page.
To learn more on the functionality of the InfinityOne, refer to the InfinityOne - Quick User Guide for Browser/Desktop.