Infinity 5000 Series - Manual Firmware Update

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Expansion module 5046 firmware cannot be updated manually. It must be updated via Auto Update.

STEP ONE: Obtain the latest Firmware version

Obtain the specific firmware version from E-MetroTel support. 

SIP firmware

Firmware filename Phone Model
fw920.rom 5006
fw926.rom 5010 1st generation - dark faceplate
fw920M.rom 5010 2nd generation - light faceplate
fw500M.rom 5004
fw520M.rom 5008 and 5010W

XSTIM firmware

Firmware filename Phone Model
fw5006x.rom 5006
fw5010x.rom 5010 1st generation - dark faceplate
fw5010xM.rom 5010 2nd generation - light faceplate
fw5004xM 5004
fw5008xM.rom 5008
fw5010WxM.rom 5010W

STEP TWO: Disable Auto Update

Note: This step is important, otherwise the phone will retrieve the firmware version from the firmware server path when the phone reboots in STEP THREE.

  1. Use Google Chrome web browser to access the phone's web interface
  2. Navigate to Management -> Auto Provision page.
  3. Remove and clear the Firmware Server Path field.
  4. Remove and clear the Config Server Path field.
  5. Click the SaveSet button.

STEP THREE: Update Firmware

  1. Use Google Chrome web browser to access the phone's web interface
  2. Navigate to Management -> Upgrade page.
  3. Click the Choose File button in the ROM Firmware Upgrade field.
  4. Select the appropriate firmware file that was downloaded from STEP ONE for the XSTIM phone.
  5. Click on the Upgrade button.
  6. Check the upload progress on the bottom left corner of the web browser, when the upload reaches 100% the phone will begin the firmware upgrade process.
  7. Once the firmware update is complete, the phone will automatically reboot.
  8. Do not power off the phone during the update.