Infinity 2500 Hospitality IP Phone Administration Guide

Accessing the Web Interface

Connect the phone to a network that is setup for DHCP.  After initialization is complete, perform the following steps to obtain the IP address assigned to the phone:

  • While the phone is in idle mode, long press the ' # ' sign and the screen will display the IP address for a few seconds.
  • Dial ' # * 111 ' and the phone will voice announce the IP address.

From a browser, enter the IP address of the phone.
Login to the web interface using an administrator account. (Default username admin and default password admin)


System - Information

This page displays the system information of the device including:

  • Model
  • Hardware Version
  • Software Version
  • Uptime
  • Last Uptime
  • MEMInfo

It also shows a summary of the network status:

  • Network Mode
  • MAC
  • IP
  • Subnet Mask
  • Default Gateway

Plus a summary of the SIP account status:

  • SIP User
  • SIP account status ( Registered / Unapplied / Trying / Timeout )

System - Account

An account is required to access the phone’s web interface. There are two types of accounts: Administrators and Users.

  • A User account has limited access to the device and cannot change certain device settings.
  • An Administrator account has full access and can add/delete and manage other accounts and set passwords.

NOTE: The device is shipped with a default Administrator account. The default username and password for this account is ‘ admin ’.

System - Configurations

Administrators can export or import the device configuration on this page and reset the device to factory setting.

System - Upgrade

The device supports automatic upgrades by periodically checking the software release version on the cloud server. Software can also be downloaded and updated manually if the device is unable to connect to the cloud server.

System - Auto Provision

The Auto Provision page allows administrators to easily deploy and manage devices in bulk.

System - Tools

System tools provided on this page help administrators identify and troubleshoot issues.


Network Basic

Network connection type and parameters are configured on this page.

Network Advanced

Network VPN


Line - SIP

The SIP settings of the line are configured on this page.

Basic Settings

Line Status Display the current line status at page loading. To get the up to date line status, user has to refresh the page manually.
Username Enter the username of the service account.
Display Name Enter the display name to be sent in a call request.
Authentication Name Enter the authentication name of the service account
Authentication Password Enter the authentication password of the service account
SIP Proxy Server Address Enter the IP or FQDN address of the SIP proxy server
SIP Proxy Server Port Enter the SIP proxy server port, default is 5060
Outbound Proxy Address Enter the IP or FQDN address of outbound proxy server provided by the service provider
Outbound Proxy Port Enter the outbound proxy port, default is 5060
Realm Enter the SIP domain if requested by the service provider
Activate Whether the service of the line should be activated
Codec Settings Set the priority and availability of the codecs by adding or remove them from the list.

Advanced Settings

Call Forward Unconditional Enable unconditional call forward, all incoming calls will be forwarded to the number specified in the next field
Call Forward Number for Unconditional Set the number of unconditional call forward
Call Forward on Busy Enable call forward on busy, when the phone is busy, any incoming call will be forwarded to the number specified in the next field
Call Forward Number for Busy Set the number of call forward on busy
Call Forward on No Answer Enable call forward on no answer, when an incoming call is not answered within the configured delay time, the call will be forwarded to the number specified in the next field
Call Forward Number for No Answer Set the number of call forward on no answer
Call Forward Delay for No Answer Set the delay time of not answered call before being forwarded
Enable Hotline Enable hotline configuration, the device will dial to the specific number immediately at audio channel opened by off-hook handset or turn on hands-free speaker or headphone
Hotline Number Set the hotline dialing number
Hotline Delay Set the delay for hotline before the system automatically dialed it
Enable Auto Answering Enable auto-answering, the incoming calls will be answered automatically after the delay time
Auto Answering Delay Set the delay for incoming call before the system automatically answered it
Subscribe For Voice Message Enable the device to subscribe a voice message waiting notification, if enabled, the device will receive notification from the server if there is voice message waiting on the server
Voice Message Number Set the number for retrieving voice message
Voice Message Subscribe Period Set the interval of voice message notification subscription
Enable DND Enable Do-not-disturb, any incoming call to this line will be rejected automatically
Blocking Anonymous Call Reject any incoming call without presenting caller ID
Use 182 Response for Call waiting Set the device to use 182 response code at call waiting response
Anonymous Call Standard Set the standard to be used for anonymous
Dial Without Registered Set call out by proxy without registration
User Agent Set the user agent, the default is Model with Software Version.
Use Quote in Display Name Whether to add quote in display name
Ring Type Set the ring tone type for the line
Conference Type Set the type of call conference, Local=set up call conference by the device itself, maximum supports two remote parties, Server=set up call conference by dialing to a conference room on the server
Server Conference Number Set the conference room number when conference type is set to be Server
Transfer Timeout Set the timeout of call transfer process
Enable Long Contact Allow more parameters in contact field per RFC 3840
Enable Missed Call Log If enabled, the phone will save missed calls into the call history record.
Response Single Codec If setting enabled, the device will use single codec in response to an incoming call request
Use Feature Code When this setting is enabled, the features in this section will not be handled by the device itself but by the server instead. In order to control the enabling of the features, the device will send feature code to the server by dialing the number specified in each feature code field.
Enable DND Set the feature code to dial to the server
Disable DND Set the feature code to dial to the server
Enable Call Forward Unconditional Set the feature code to dial to the server
Disable Call Forward Unconditional Set the feature code to dial to the server
Enable Call Forward on Busy Set the feature code to dial to the server
Disable Call Forward on Busy Set the feature code to dial to the server
Enable Call Forward on No Answer Set the feature code to dial to the server
Disable Call Forward on No Answer Set the feature code to dial to the server
Enable Blocking Anonymous  Call Set the feature code to dial to the server
Disable Blocking Anonymous Call Set the feature code to dial to the server
Specific Server Type Set the line to collaborate with specific server type.
Registration Expiration Set the SIP expiration interval
Use VPN Set the line to use VPN restrict route
Use STUN Set the line to use STUN for NAT traversal
Convert URI Convert not digit and alphabet characters to %hh hex code
DTMF Type Set the DTMF type to be used for the line
DTMF SIP INFO Mode Set the SIP INFO mode to send ‘*’ and ‘#’ or ‘10’ and ‘11’
Transport Protocol Set the line to use TCP or UDP for SIP transmission
SIP Version Set the SIP version
Caller ID Header Set the Caller ID Header
Enable Strict Proxy Enables the use of strict routing. When the phone receives packets from the server, it will use the source IP address, not the address in via field.
Enable user=phone Sets user=phone in SIP messages.
Enable SCA Enable/Disable SCA (Shared Call Appearance )
Enable BLF List Enable/Disable BLF List
Enable DNS SRV Set the line to use DNS SRV which will resolve the FQDN in proxy server into a service list
Keep Alive Type Set the line to use dummy UDP or SIP OPTION packet to keep NAT pinhole opened
Keep Alive Interval Set the keep alive packet transmitting interval
Sync Clock Time Time Sycn with server
Enable Session Timer Set the line to enable call ending by session timer refreshment. The call session will be ended if there is not new session timer event update received after the timeout period
Session Timeout Set the session timer timeout period
Enable Rport Set the line to add rport in SIP headers
Enable PRACK Set the line to support PRACK SIP message
Keep Authentication Keep the authentication parameters from previous authentication
Auto TCP Using TCP protocol to guarantee usability of transport for SIP messages above 1500 bytes
Enable Feature Sync Feature Sycn with server
Enable GRUU Support Globally Routable User-Agent URI (GRUU)
BLF Server The registered server will receive the subscription package from ordinary application of BLF phone. Please enter the BLF server, if the sever does not support subscription package, the registered server and subscription server will be separated.
BLF List Number BLF List allows one BLF key to monitor the status of a group. Multiple BLF lists are supported.
SIP Encryption Enable SIP encryption such that SIP transmission will be encrypted
SIP Encryption Key Set the pass phrase for SIP encryption
RTP Encryption Enable RTP encryption such that RTP transmission will be encrypted
RTP Encryption Key Set the pass phrase for RTP encryption

Line - Dial Peer

Line - Dial Plan


Line - Global Settings

Line - SIP HotSpot

Phone Settings

Phone Settings - Features

Phone Settings - Audio

Phone Settings - MCAST

Phone Settings - Time/Date

Phone Settings - Advanced

Phone Settings - Trusted Certificates

Call Logs


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