Follow Me
The Follow Me feature provides the ability to ring multiple extensions and/or external phone numbers simultaneously or in sequence. This feature is assigned on a per extension basis. There is no limit to the number of extensions or external phone numbers that can be configured in the Follow Me List.
There are 3 methods to enable and disable the feature:
- From the UCX Web-based Configuration Utility
- From the User Portal
- Using the feature code toggle *21
To configure the Follow Me feature for an extension, perform the following steps:
- Open the UCX Web-based Configuration Utility
- From the PBX tab, select PBX Configuration
- From the left side column, select Follow Me
- From the right side column, select the extension for which you want to configure the Follow Me feature
- By default, the Disable checkbox is unchecked (the configuration is enabled). To disable the Follow Me configuration without deleting it, select the Disable checkbox.
Field |
Description |
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Initial Ring Time |
Use the drop-down list box to configure the amount of time (in seconds) to ring the primary extension prior to proceeding to Follow-Me List entries |
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Ring Strategy |
Select the desired ringing strategy:
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Ring Time (max 60 sec) |
Enter the maximum ring time (in seconds) for the Follow-Me List entries |
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Follow-Me List |
Enter all the extensions to ring, one per line. |
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Extension Quick Pick |
Use the drop-down list box to add internal extensions to the Follow-Me List above |
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Announcement |
If you want the caller to hear an announcement before the system starts dialing the list entries, select a system recording from the drop-down list box | ||||||||||||||
Play Music On Hold? |
If you want the caller to hear music while the system is dialing the list entries, select a music on hold class. The caller will hear ring-back tone if the default value Ring is selected. |
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CID Name Prefix | You can optionally prefix the Caller ID name when ringing numbers in the list. | ||||||||||||||
Alert Info | You can optionally provide distinctive ring tones on SIP phones. This option is applicable only to phones that support this capability. See Distinctive ring tones (Alert Info) for details. |
Configuration Options
Call Confirmation Configuration
- To enable a confirmation that a follow-me destination accepted the call, check the Confirm Calls checkbox. This option is useful in cases when the list of destinations includes phone(s) that have voice mail configured and the Follow Me processing would thus be terminated when the call is answered by the voice mail. To avoid this situation, the Confirm Calls option forces the recipient to press 1 to confirm that the call was answered by a person.
- When the Confirm Calls option is enabled, you can use an announcement for follow-me destinations receiving the call. To do so, select a system recording in the Remote Announce drop-down list box. You can also select an announcement for follow-me destinations when the call is answered by another device while waiting for user's confirmation. To do so, select a system recording in the Too-Late Announce drop-down list box.
Change External CID Configuration
The next two fields - Mode and Fixed CID Value - allow you to alter the Caller ID information sent to Follow Me destinations.
Destination if no answer
Use the Destination if no answer drop-down list box to select a destination to be used when none of the configured follow-me destinations answers the call within the configured time period.
Video Tutorial
Self Assessment Quiz
- What are the 3 methods to enable/disable the Follow Me (FM) feature?
- Is it good practice to remove the primary extension from the FM list?
- If you want to add an external destination to the FM list, how would you do it?
- Under what circumstance would you want to enable the Confirm Calls checkbox?