Distinctive ring tones (Alert Info)

  • Printer-friendly version
  • EPUB version

The Alert Info field is used to configure distinctive ring tones for incoming calls. This field is present in the following PBX Configuration pages:

  • Inbound Routes
  • Queues
  • Ring Groups
  • Follow Me
  • Parking Lot
  • Directories
Note that call scenarios not listed above, including Call Transfers, do not support setting distinctive ring tones using the Alert Info field.

An example is shown here:

This field supports values entered in the following format:

  1. <supported identifier>
  2. [any prefix]info=<supported identifier>
  3. [any prefix]info = <supported identifier>
  4. Bellcore-<supported identifier>
  5. <supported string>
  6. [any prefix]<supported string>

Where the supported identifiers are (case insensitive):

  • r0 - r7
  • dr0 - dr7
  • ring0 - ring7

and the supported strings are (case sensitive):

  • internal or Internal (equivalent of ring0)
  • external or External (equivalent of ring1)
  • group or Group (equivalent of ring2)
  • queue or Queue (equivalent of ring3)

XSTIM Phones

For XSTIM Infinity and Nortel IP phones, use the identifiers R0 - R7.
For Norstar Digital phones, use the identifiers R0 - R3.
For Meridian Digital phones, ring tones can only be configured on the phone itself.
For Avaya 9400 phones and 9500 phones, you can set Personal Ringing in the A menu, under Screen and Sounds.
 

SIP Phones

For SIP phones, refer to the phone manufacturer's technical guide or website for the required identifier strings.