Configuring Inbound Routes from Main Office on the SRG System

In order to send calls received by the UCX SRG server to appropriate destinations (to extensions, ring groups, auto-attendant, IVR, queues, etc.), you must configure one or more inbound routes. You should configure at least the following routes:

  • Routes for UCX extensions called from the main office call server
  • A route for emergency calls from phones registered in the Normal mode with the main office call server that will send these calls to local PSTN trunks

The configuration of inbound routes is usually specific for each system. Please follow the instructions in the Inbound Routes page.