Check System Logs and Use Stamp Log

For many issues, you will find more information about errors and/or hints for a solution in the log files.
You can also ask users reporting a problem to timestamp their problem by using the Stamp Log feature code 9*9.

To invoke Stamp Log feature, perform the following steps:

1. When idle, dial 9*9   (Note: You may need to press # to complete the dial string)
2. A message will be played back indicating the log stamp confirmation number.

To view log files, perform the following steps:

1. Open the UCx Web-based Configuration Utility
2. From the Support tab, select System Log Files
3. Select the log file you want to view from the drop down list box
4. Optionally, change the default number of log lines (100) to a different value (maximum 9999)
5. To display latest log entries on the page, press the Refresh button

Here is an example of stamp logs: