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  • InfinityOne
    • Administration Guide
      • Installation and Setup
      • General Administration
      • What's New, FAQ, and Known Issues
    • Quick Start
    • User Guide
      • Navigation
      • Account Basics
      • Direct Messages and Channels
      • Icon Menu
      • Sending Messages
      • Slash Commands
      • Notifications
      • Presence and Click to Call
      • Softphone
      • Video Conference
      • Salesforce User Guide
  • Infinity Video Server (Beta)
    • Administration Guide
      • Infinity Video Server: Getting Started
      • System
        • Dashboard
        • Network
        • Users
        • System Tools
          • Backup/Restore
          • Shutdown
          • Automated Cleanup
        • Updates
        • Preferences
          • Date/Time
        • Licenses
          • Enter License
          • License Details
          • System Activation
      • Video
        • Video Configuration
        • Active Conferences
        • Video Recordings
      • Security
        • IP Block List
        • Firewall
        • Audit
        • Certificates
      • Support
        • System Log Files
        • Packet Capture
        • Remote Access
        • Event Viewer
        • View Changelog
    • User Guide
  • InfinityOne Work at Home
    • InfinityOne Work at Home solution - Overview
    • Getting Started
    • Installing UCX/InfinityOne on your AWS Account
    • Steps to Configure the InfinityOne Work at Home solution
    • SIP Trunk Options
    • SIP Trunk Integration
    • SIP PRI Gateway
    • Galaxy Mini FXO Gateway
    • Using Desktop Infinity Phones
    • Standalone Operation
  • Galaxy Mini
    • Galaxy Mini - Table of Contents
    • Galaxy Mini - Overview
    • Galaxy Mini - Server Hardware
    • Galaxy Mini - Supported Phones and Devices
    • Galaxy Mini - Front and Rear Panel Interfaces
    • Galaxy Mini - FXO/FXS Module Installation
    • Galaxy Mini - Connecting the Server to the Network
    • Galaxy Mini - Activating and Licensing
  • Galaxy Expand
    • Galaxy Expand - Table of Contents
    • Galaxy Expand - Platform and Hardware Overview
    • Galaxy Expand - Initial Configuration
    • Galaxy Expand - Module Installation
    • Galaxy Expand - Reference Architecture
    • Galaxy Expand - Common Configuration
    • Galaxy Expand - Standalone UCX Server Configuration
    • Galaxy Expand - High Availability UCX Configuration
    • Galaxy Expand - Local Gateway (Expansion Chassis) Configuration
    • Galaxy Expand - Remote Gateway Configuration
    • Galaxy Expand - Survivable Remote Gateway Configuration
  • Galaxy Express
    • Galaxy Express - Table of Contents
    • Galaxy Express - Platform and Hardware Overview
    • Galaxy Express - Module Installation
    • Galaxy Express - Typical Configurations
  • Galaxy Modular Hardware
    • Galaxy PRI-1 Card
    • Galaxy FXS 16-port Card
    • Galaxy FXO 8-port Card
  • Servers and Gateways
    • Introduction
    • Quick Start
    • Planning
    • UCX Virtual Machine
      • UCX Virtualized Software
      • Hyper-V Environment
      • KVM Environment
      • VMware Environment
      • Amazon AWS AMI Environment
    • UCX Server
      • UCX Web-based Configuration Utility
      • System
        • Dashboard
        • Network
        • Users and Groups
        • System Tools
          • Backup/Restore
          • Shutdown
          • Automated Cleanup
          • Database Repair
          • Remote SMTP
          • Analog Trunk Tune-Up
        • PSTN Cards
        • Updates
        • Preferences
        • Licenses
      • Fax
        • Virtual Fax
        • Fax Master
        • Fax Clients
        • Fax Viewer
        • Email Template
      • PBX
        • PBX Configuration
          • Basic
            • Extensions
            • Extensions (XSTIM)
            • Feature Codes
            • Numbering Plan
            • Trunks
          • Outbound Call Control
            • Outbound Routes
            • Congestion Messages
            • Custom Contexts
          • Inbound Call Control
            • Inbound Routes
            • Announcements
            • Blacklist
            • CallerID Lookup Sources
            • Call Flow Control
            • Call Recording
            • Custom Destinations
            • Follow Me
            • IVR
            • PSTN Trunk DIDs
            • Queue Priorities
            • Queues
            • Ring Groups
            • Set CallerID
            • Time Groups and Conditions
          • Settings
            • Advanced Settings
            • Fax Settings
            • IAX Settings
            • Log File Settings
            • MGCP Settings
            • SIP Settings
            • Survivability Settings
            • Voicemail Settings
            • XSTIM Settings
          • Applications
            • Asterisk API
            • Conferences
            • Directories
            • E911 Notification
            • Languages
            • Misc Applications
            • Misc Destinations
            • Music On Hold
            • PIN Sets
            • Paging and Intercom
            • Parking Lot
            • Phonebook
            • Scheduled Announcements
            • System Recordings
            • VoiceMail Blasting
            • Wake Up Calls
          • Remote Access
            • Callback
            • DISA
        • Operator Panel
        • Voicemails
        • Call Recordings
        • Batch Configuration
        • Conference
        • PBX Tools
        • IP Trunk Assistant
        • MDSE
      • Reports
        • CDR Report
        • Channel Usage
        • Billing
        • Graphic Report
        • Summary
        • Missed Calls
        • Extensions Overview
      • Accessories
        • Addon Packages
        • Downloads
          • UCx Desktop Applications
          • Fax Utilities
      • My Extension
      • Security
        • IP Block List
          • IP Block List
          • Monitored Services
        • Firewall
          • Firewall Rules
          • Define Ports
        • Weak Secrets
        • Audit
        • Certificates
      • Support
        • System Log Files
        • Packet Capture
        • Remote Access
        • Event Viewer
      • Survivable Remote Gateway (SRG)
      • High Availability (HARC)
    • UCX Digital Station Module (DSM16)
      • DSM16 - Introduction
        • Overview - Module and Card Options
        • DSM16 - Supported Hardware and Capacity
      • DSM16 - System Configuration
        • Identifying the IP Address
        • Web-based Configuration Utility
        • Dashboard
        • Network
        • Users
        • Shutdown
        • Updates (DSM16)
        • Preferences
        • Licenses
      • DSM16 - Gateway Configuration
        • Call Server
        • DSM16 - Device Configuration
      • DSM16 - Wiring Chart
    • UCX M1/CS1000 Media Gateway
      • MG - Introduction
      • MG - Planning
      • MG - Media Gateway Configuration
      • MG - UCX Server Configuration
      • MG - Redundancy Configuration
      • MG - Phone Configuration
      • MG - Troubleshooting
    • Digital Gateway
      • Overview
      • System
        • Dashboard
        • Network
        • Users
        • Shutdown
        • Updates
        • Preferences
        • Licenses
      • Gateway
        • Call Server
        • Onboard Hardware
        • Device Configuration
      • Support
    • External Gateways and Devices
      • E-MetroTel Gateways
      • Microsoft Teams - Direct Routing
      • Digium Gateways
      • Mediatrix Gateways
      • Snom
      • Grandstream Gateways
    • SIP Trunks
    • How-To Guides
  • UCX Applications
    • Call Center
    • Call Center Reports
    • External Call Center Reports Interface
    • External CDR Interface
    • External Storage
    • Enhanced Archive
    • Hospitality
      • Hospitality Overview
      • Hospitality Configuration
    • Microsoft Lync
    • Notifier
    • Scheduled Announcement
    • TAPI Application
    • UCX APIs
    • Wallboard
  • UCX Features
    • Answer DN Behavior
    • Background Music
    • Busy Lamp Field (BLF)
    • Parking Lot Monitoring Solutions
    • Call Monitoring
    • Call Recording Options
    • Dial System Fax
    • Dictation Service
    • Distinctive ring tones
    • Fax to Email
    • Global BLF key label change
    • Group Pickup
    • Hotline UCX Configuration
    • Hotdesking
    • Language prompts
    • Long Tones
    • Ring Again (Call back)
    • Shared Call Appearances
    • Set Based Configuration
    • UCX MADN Emulation Solutions
    • Unified Messaging for M1/CS1000 Users
    • User Extension Portal
    • Voicemail and VmX Locater
    • Voicemail Escalation
    • Voicemail Message Indicator
    • ZapBarge
  • Telephones
    • E-MetroTel Phones
      • Infinity 5000 Series
        • Common Features
        • Firmware Update
        • What's New, FAQ and Troubleshooting
        • Infinity 5000 Series (XSTIM)
          • Basic Configuration
          • User Guide
          • Feature Guide
        • Infinity 5000 Series (SIP)
          • Basic Configuration
          • User Guide
          • Feature Guide
      • Infinity 2500
    • Panasonic Digital Phones
    • Panasonic MGCP IP Phones
    • Avaya Digital Phones
    • Nortel Phones
      • Nortel Phones Overview
      • Nortel IP Phones
      • Nortel Norstar/BCM Digital Phones
      • Nortel M1/CS1000 Digital and Analog Phones
    • SIP Phones
      • Avaya
      • Cisco
      • Polycom
      • Mitel
      • Snom
      • VTech
      • Third Party SIP Phones
  • Installation Guides
    • UCx20
    • UCx50E
    • UCx250
    • UCx450
    • UCx1000
    • T1/E1 Interface Card
    • FXO 8-port Interface Card
    • UCX Digital Gateway.
    • UCX M1/CS1000 Media Gateway.
  • Product Specifications
  • General Information
    • Product Bulletins
      • UCX Life Cycle Bulletin
      • Simplification - Promotion - Automation Bulletin: Updated Nov 13, 2019
    • Product Notices
      • UCX 7.0 and InfinityOne 4.0 General Availability
      • VPN Security Update Required
      • Email Relay Using Gmail Account Fails Due to Bad Credentials
      • InfinityOne Release 2.x End-of-Life
      • InfinityOne Android App General Availabililty
      • E-MetroTel not affected by Log4j vulnerability
      • Web-based GUI Security Enhancements
      • User Portal Security Update
      • Simplified UCX Configuration for Remote InfinityOne Softphones
      • InfinityOne Release 3.0 Server General Availability
      • Availability of Connection Sharing
      • Availability of Automated Cleanup
      • Availability of IP Block List Feature
      • InfinityOne Release 2.0 Availability
      • Digital Station Module (DSM16) Availability
    • UCX Software Updates
      • Release 7.0
      • Release 6.0
      • Release 5.0
    • Quotations and Ordering
      • Quotations and Ordering Tool
      • Appliance Quotes
    • Nortel Legacy
      • CS1000 Command Overview
    • Support and Troubleshooting
      • Getting Support
      • Troubleshooting Tips
      • Notices
    • Partner Onboarding
  • E-MetroTel Business Practices
    • Recurring Services Payment Policy
    • Product Licensing
    • Extension Provisioning Services
    • Subscription Services
    • E-MetroTel SIP Trunk E911 Registration
    • Reseller Responsibilities
    • Software Subscription and Warranty Transfer Request
    • Return Material Authorization (RMA) Policy
    • E-MetroTel Beta Trial Policy
    • E-MetroTel Training Expectations
    • 9-1-1 Services Agreement (Canada)
  • References

User Guide

  • TABLE of CONTENTS
  • Making a Call
  • While on a Call
  • Incoming Calls
  • Calls with Multiple Parties
  • Call Center Features
  • System Features and Applications
  • E-MetroTel and Nortel Phone Config Features
  • References
    • UCx
    • BCM
    • CS1000
    • Nortel Phones
      • Meridian M Series
      • Norstar M7000 Series
      • Norstar T7000 Series
      • Other Devices

Frequently asked questions

  • Getting Started

    • Planning your Network for UCX
    • UCX Server Quick Start Guide
    • Galaxy Mini Quick Start Guide
    • InfinityOne Installation and Setup
    • UCx Digital Gateway Quick Start Guide
    • Configure Port Forwarding for Remote Access
  • Features (For Users)

    • Accessing Voicemail
    • Accessing User Portal
    • Sending Virtual Fax
    • Conference bridge Quick Reference Guide
    • InfinityOne Quick Start Guide
  • Setting Up (For Administrators)

    • SIP Trunks
    • Voicemail box
    • Paging Groups
    • Time Groups for business hours and holidays
    • Call Recording
    • Infinity phones
    • XSTIM No-touch Cloud Provisioning
    • Maintenance Tasks
  • Troubleshooting

    • Speech path issues on SIP Trunks
    • Speech path issues on Remote phones
    • DTMF issues with PSTN trunks
    • Echo on Analog trunks
    • DID calls not terminating
    • Generate a list of UCX and SIP Peers with Status Info
    • Infinity Phone issues

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