- Success Stories
“At Brian Cullen Motors, we aim to make everyone who steps through our doors a customer for life by offering the best car-buying experience possible. Serving the St Catharines and Niagara Falls community, our dedication to providing outstanding customer services required us to replace our outdated phone system with a modern communications solution that would ensure we continue to meet our high service standards. We turned to the experts at Sideline Telephone who installed a next-generation Unified Communications server from E-MetroTel.
The E-MetroTel UCx450 server came loaded with all of the features we were looking for right out of the box, and best of all, we were able to lower our communication costs by moving to a simple, more flexible platform that supports our existing Nortel digital phones. Features like find-me follow-me mobility, unified messaging, conferencing and park and page service help keep our business moving and responsive to our customer’s needs. The transition to UCx450 was very smooth and the service and support is outstanding.“ Tammy Hartin, IT Manager, Brian Cullen Motors.
“Our mission at Altamont Community Unit School District is to educate the scholastic community, enhance their abilities and transform opportunities into action. When presented with the opportunity to replace our schools aging and unreliable Norstar telephone systems with a single next-generation solution that gave us all the unified communication features we were looking for while at the same time lowering our communications costs, the decision was clear. Installing the E-MetroTel UCx450 server was very simple and the system is very easy to use. The UCx Scheduled Announcement application is easy to program and can play bell tones to indicate class start on any one of our existing phones, in any of our schools. By centralizing our schools communication network with the UCX and retaining existing class room phones helped simply our infrastructure and reduce our overall costs by 50%.“ Tim Torbeck, IT Director, Altamont Community Unit School District.
|“We needed a communications system that would be simple to use and maintain, give us the UC tools to stay competitive and lower our overall communications costs, this without disrupting our manufacturing during system migration. We installed the UCX to replace a Nortel BCM because we had our corporate headquarters moving to this location and required a system that leveraged today’s technology and was cost effective. The installation went smooth and we were able to use VOIP across sites even though the other site still had a BCM. Having features like Find Me Follow Me, Voice-mail to E-Mail, Fax to E-mail and Extension-to-Mobile helps our management and customer service teams better serve our customers. The UCX is very easy to operate and keeping our existing phones lowered our costs significantly, in the order of 40%. The UCX platform has met all of our requirements and has been very stable. We are extremely pleased with the E-MetroTel solution.” Scott Sanders, Sr. IS Manager, American LicoriceTM Company.|
“Terra Nova All-Suite Hotel is Kingston Jamaica’s premier boutique hotel, and is distinguished by a hallmark for signature Caribbean luxury. Our commitment to maintaining the highest standard in hospitality prompted us to replace our Nortel phone system with a more modern, flexible and multi-faceted integrated communications solution.
We selected the E-MetroTel UCx VoIP and UC solution complete with an integrated hospitality package for its scalability, simplicity and conveniently built-in guest component. The system was designed to interface with our property management program and offers an array of handy features including check-in/out status, room status, auto wake-up, call accounting and individual room billing.
We opted to keep our existing hotel room phones while modernizing our front desk and administrative offices with new SIP phones. This ultimately helped us to lower our operational costs and further improve the overall guest experience. We are beyond satisfied with our renewed communication system and highly recommend the service provided by Advanced Teletronics.” Michelle Hussey, General Manager, Terra Nova All-Suite Hotel, Kingston, Jamaica.
|“At York Support Services Network, we offer a range of case management and community crisis services across seven regional municipalities, providing support for individuals with a developmental disability or serious mental illness. With case managers often on the road supporting our community members, the existing communication system we were using was quite outdated, costly to operate and lacked the features we needed to stay connected with our dedicated support team. The experts at Alpha Telecom installed an E-MetroTel UCx VoIP and UC solution that provided all the features we needed including Find Me Follow Me mobility, Remote Office calling, centralized dial plan, call recording, conferencing and voice-mail to email. The transition to UCx was very smooth and using SIP trunking has lowered our costs significantly.“ Sandy McClymont, Director of Finance and Operations, York Support Services Network.|
“At Elmwood Fine Custom Cabinetry, customer service is key and therefore so is the quality and reliability of our communications tools. We upgraded to E-MetroTel UCx last year and it has been providing rock solid performance ever since. We use a hybrid of SIP and Nortel sets for flexibility and reduced upgrade costs and haven’t looked back. Our support company, Sideline Telephone, have supported us whenever we had questions quickly and effectively. The E-MetroTel support resources have proven very helpful as we learn to make full use of the great features available through this advanced phone system.“ Mark Elgersma, IT Manager, Elmwood Fine Custom Cabinetry.
|“As experts in the meeting and events management industry, we are often out on location yet need to stay fully connected with the MCI team back in the office. With the UCx, we get seamless enterprise mobility integration, Find Me Follow Me capability, remote office calling, call recording, conferencing and voice-mail applications, helping us be more productive and responsive to the multinational companies and international associations we serve. The UCX is very flexible and easy to use and by moving to a SIP solution, we were able to reduce our communication costs by 25%.” Ingrid Pinel, Manager, HR & Administration, MCI Group Canada Inc.|
“GraceKennedy Money Services (GKMS) is the umbrella entity for FX Trader and Bill Express. GKMS is also the exclusive agent for Western Union in Jamaica and eight other Caribbean countries - Trinidad and Tobago, Guyana, St. Vincent and the Grenadines, St. Kitts and Nevis, Antigua and Barbuda, Anguilla and Montserrat and most recently, the British Virgin Islands. Our offices were running Nortel voice solutions and needed a technology upgrade. As such, we engaged ShareWave Technologies to migrate our legacy CS 1000 system to a new UCx that gave us the Unified Communication features we needed.
We found this latest SIP technology simple to use, scalable and it has also helped to lower our costs. We realized significant savings because we could keep all our existing handsets and use most of our current PBX hardware with no disruption to service additionally we were able to add our locations island-wide to our voice network.” Troy McInnis, Assistant Vice President, Information Technology, GraceKennedy Money Services.
|“We looked at various replacement options and the UCx50 stood out at the most sensible, cost-effective path forward. We were able to lower our costs by keeping our existing phones, and the built-in Find-me-follow-me and Extension-to-mobile UC features helped us be more available to staff and our community. The auto-attendant and IVR are simple to operate and the system is very reliable and easy to maintain, perfectly suited for our needs.“ Rev. Michael Radowicz, Pastor, Saint Bernard Parish.|
|The Service Operations Director for SST was looking for a communications system that would provide a smooth transition from their aging Nortel CS 1000 system while retaining as much of the existing digital and IP phones as possible. With the E-MetroTel UCx450 system, they were able to get their office up and running very quickly and are delighted with the integrated Contact Center solution. Shanghai Symphony Telecommunications Co., Ltd. (SST) is jointly invested by the China Telecom Corporation Limited, AT&T Corporation of the United States and Shanghai Information Investment Inc. (SII).|