E-MetroTel  has revolutionized enterprise VoIP Buiness Telephony and continues to have ambitious initiatives. We run a world-class Support team that assists our ever-growing global customer and partner base. Our Support team is the backbone of E-MetroTel, providing quality support to over 200000 active users worldwide to ensure our clients’ run seamlessly and effectively. Our team is made of generalists with the ability to troubleshoot all E-MetroTel product lines.

Our team is looking for smart, passionate individual with 3-5 years of experience to join our growing Support organization. As a Network Support Engineer, you can immediately apply your coursework, work with a variety of industries, and gain exposure to a diverse group of teams within. E-MetroTel provides many opportunities to grow yourself, in a challenging, and fast-paced environment.

• Diagnose and troubleshoot various for voice, video and messaging technologies issues reported by E-MetroTel customers, partners and account teams
• Own each issue through the process from initial creation to resolution
• Collaborate with other Support team members to fix network outages, misconfigurations, and complex issues
• Read and analyze packet capture using Wireshark
• Work with R&D and Management to diagnose and resolve critical escalated issues
• Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity
• Provides technology/product training as required. 
• Effectively utilizes moderate to complex lab setups to recreate and solve problems. 
• Submits complete and correct bug reports in area of expertise
• Generate clear and concise documentation in the form of case notes, technical tips and white papers.
• Stay up to date on new features and technology by participating in Engineering and Product team communication, and keeping up with enterprise and cloud networking trends

• Minimum 3-5 years’ experience and a combination of designing, deploying, configuring, supporting, trouble shooting, debugging and administering the Voice and Networking products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses 
• Thorough comprehension of fundamental networking and voice protocols, including TCP, STP, ARP, Ethernet, OSPF, VOIP,H.323, SIP, RTP, SRTP 
• Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, 802.11a/b/g/n/ac wireless networks
• Working knowledge of Linux 
• Previous internship and/or work experience or volunteer work in a network lab environment helpful
• Outstanding English language written and verbal communication skills and comprehension
• An eagerness to learn from others and be a team player
• Passionate about networking, IT and helping people
• Working towards or have a degree in Computer Networking, Information Technology, or a related discipline.