Typically, when you hear of hacking, you think of computer hacking. Computer hackers are unauthorized users who break into computer systems to steal, change, or destroy information, often by installing dangerous malware without your knowledge or consent. However, did you know that Internet-connected work phones face the same security risks as your computers?
This is especially true for those who share their server infrastructures directly on the internet. Join us as we review what exactly E-MetroTel offers compared to standard server-based telephony systems, the pros of having your own in-house appliance or cloud instance, and the risks associated with sharing services on a common server like many providers offer..
A business typically has two options for hosting their Internet-connected phone systems; go with a local on-premises “dedicated” appliance infrastructure or work with a cloud-based service provider.
A VoIP appliance is a platform that is dedicated to providing Communication services to a business and sits directly on their premise.
Cloud-based server providers typically have one large cloud server and when you connect to them you share your communication infrastructure with the rest of their customers.
Communication systems security is important, because communication systems often hold a great deal of an organization’s vital information. If a communication system is compromised, all its contents can become available to others or be deleted altogether. Therefore, E-MetroTel not only offers a complete portfolio of appliance solutions for small and large businesses, but it goes one step further. Our cloud offering is based on the exact same software as our appliances and each customer has its own dedicated instance within the cloud environment, meaning that their data is always completely separate from everyone else’s.
VoIP Appliances help organizations conduct secure and private network transactions. For example, at E-MetroTel, every customer resides on their own private instance, which means no telephony services are shared. This provides high-quality, secure, and private service. Without a dedicated server/appliance you run the risk of the following from hackers:
Call fraud is when a hacker taps into your VoIP line and uses it to make high-volume spam calls to foreign countries. This is one of the most common threats to VoIP systems.
You may be surprised at how easy it is for hackers to listen in on your calls and record them to spy on your company. Once they’re in, they can gain control of your mailbox, call forwarding, caller ID, and more to launch more complex attacks.
A Denial-of-Service (DoS) attack is meant to shut down a network, making it inaccessible to its intended users. Hackers accomplish this by flooding the target with traffic or sending it information that triggers a crash. In both instances, the DoS attack deprives legitimate users of the service or resources they need.
Just like office computers, your Internet-connected phones are vulnerable to viruses and malicious software (malware). This can allow hackers to track keystrokes, destroy information, instruct the phone to make spam calls, and more.
Vishing, a combination of ‘voice’ and ‘phishing,’ is a phone scam that hackers take advantage of to try and get you to share personal information. These hackers can place hundreds of calls at a time and tweak the caller ID to make the call appear to come from a trusted source; this is called “caller ID spoofing.” According to the FBI’s Internet Crime Compliant Center, phishing crimes cost victims $48 million in 2018.
You may be thinking that your company is too small or low-profile to attract attention from hackers; however, this may not be the case. Instead, it would help if you thought of hackers like burglars as they aren’t necessarily looking for the wealthiest house on the block; they’re looking for the easiest to break into. As such, you need to choose a solution that offers multiple layers of security. E-MetroTel provides a secure and reliable network for both cloud and on-premises that companies can trust.
a. With our premise-based solutions, you are free to deploy the UCX software behind a firewall of your own choosing, giving you full control of your level of security from the internet.
b. With our cloud-based solutions, we configure Security Groups to limit the number of exposed ports to the bare minimum for required normal operation thereby reducing the opportunity for hackers to access the system.
c. For either scenario you can add an additional layer of security by activating the UCX Firewall to be able to allow communication only to/from specific addresses.
Our software team releases updates as soon as possible when security vulnerabilities to our software components are announced or we detect suspicious activity. We have also provided an automatic update capability to help ensure these updates are applied on a regular, consistent basis.
E-MetroTel provides unified business communications systems to a global client base through leading edge telephony hardware and software. We deliver streamlined migration to complete solutions that tightly integrate digital, IP, analog, and Unified Communications (UC) capabilities.
Founded in 2009, E-MetroTel includes many former Nortel and Avaya employees with deep technical knowledge of our enterprise products and service offerings. Our design and support teams are based in the United States and Canada, with a global distribution and reseller network that provides seamless implementation for our customers.
To serve the unique requirements of our clients, we offer a wide range of choices to meet their current business needs and budget. Through a careful consultation process, our network of authorized resellers explores complete, customized solutions to ensure easy adoption, hybrid integration, superior customer support, and longevity. We offer cloud technology, enterprise software, virtualization, and virtual appliance options.
Our vanguard design team relentlessly pursues next generation innovations in communication solutions, which is why we are the only manufacturer providing XSTIM smart VoIP technology, patented digital technology, hybrid systems implementation, and migration from Nortel, Avaya, and Panasonic PBXs. We also lead our competitors in digital telephony investment.