Contact Center

All-In-One
Contact Center

 Seamless Engagement. Elevated Customer Satisfaction.

Improved Efficiency

Omnichannel Contact Center

Streamline agent workflows by centralizing customer interactions from various channels into a single platform. This increases agent productivity and allows for quicker resolution of customer inquiries.

Superior Customer Service

Professional Call Queueing

Optimize your customer service with advanced contact center features designed to unlock agent potential and streamline management processes. 

  • Unlimited IVR
  • Unlimited Call Queues
  • Skills-based Routing
  • Supervisor Management Features
  • Real-time Reporting
  • Historical Reports
  • Agents and Supervisors can work from anywhere

Live Performance Monitoring

View one or multiple queues simultaneously

Agents and supervisors enhance responsiveness with instant access to real-time statistics at a glance.

  • Critical Queue Metrics – Calls Waiting, Answered Calls, Abandoned Calls, Abandoned Percentage, Longest Wait, Voice Messages
  • Agent Monitoring – Agent, Agent ID, Status, Call Type, Call Duration.

User Friendly Analytics

Historical Reporting & Call Detail Reports

Uncover valuable insights within your call center to pinpoint improvement opportunities through our collection of 19 customizable and scheduled reports.

Distribution reports offer detailed information on call distribution and handling.

Agent reports provide valuable insights into agent availability, disposition, and duration. Including calls answered, disconnect cause, and service level.

Call detail reports provide valuable information on every call processed on the system. This information can be filtered and exported.

 

Complete Solutions

All In One Integration

Our contact centers leverage our trusted and robust UCX on-premise and cloud solutions. Fully integrated, they empower agents and supervisors to work from anywhere, providing access to all necessary tools and resources at their fingertips.

Full Suite of Features

Management in real-time

Wallboard offers an abundance of live activity information for all of your queues. View single queues or multiple queues and take action when necessary with the most up-to-date information possible.