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Many businesses still rely on NEC phone systems that are no longer actively supported, while much of their existing NEC equipment may still be usable. E-MetroTel supports compatible NEC phones and existing infrastructure while helping organizations move to a modern, supported communications platform without replacing more equipment than necessary.
Your NEC phones may still work, but the phone system behind them may no longer supported and not recieve regular support and updates. Over time, this can make maintenance and troubleshooting harder and increase the risk of downtime.
Without regular updates, unsupported NEC systems become more vulnerable to security risks. As security threats change, systems without updates become harder to keep secure.
With E-MetroTel:
Keep your compatible NEC phones supported, updated,secure and working longer with E-MetroTel.
Watch Client Experiences
Watch NEC Migration Demo
Move from your existing NEC phone system to an E-MetroTel system while continuing to use compatible NEC phones and existing wiring wherever possible.
Keep your compatible NEC phones while adding modern communication tools and new capabilities as your business needs change.
Update your NEC phone system without replacing compatible phones and infrastructure that can still be used.
With Device Group, your existing NEC desk phone can share the same extension with your personal mobile phone, computer, and tablet. When someone calls your extension, all connected devices can ring together.
When a call comes in, your NEC desk phone and connected softphones can ring together. Answer the call on one device, and the other devices automatically stop ringing.
Add advanced AI capabilities to your updated NEC phone system communication environment to make conversations smarter, improve customer interactions, and prepare your business for future communication needs.
Real-time transcription and AI-powered insights to support better business conversations.
Answer incoming calls, understand caller needs, and intelligently route conversations.
Intelligent conversational support across digital channels through Omnichannel.
AI-powered voice interactions designed to understand requests, connect with business systems, and take action.
Automatically capture and transcribe video meetings for easier review, documentation, and follow-up.
E-MetroTel has already helped many organizations move from existing NEC phone systems while continuing to use compatible NEC phones and infrastructure. Here one example of :
Murphysboro Community Unit School District 186 successfully migrated more than 300 existing NEC IP phones to E-MetroTel with minimal disruption to staff and daily operations.
“Our migration of more than 300 NEC IP phones to E-MetroTel has been a great success so far.”
Brian Manwaring
Technology Coordinator
Murphysboro Community Unit School District 186
NEC DTL-2E 300 Series
NEC DTL-6D 300 Series
NEC DTL-12D 300 Series
NEC DTL-24D 300 Series
NEC DTL-32D 300 Series
NEC DTZ-2E 400 Series
NEC DTZ-6DE 400 Series
NEC DTZ-8LD 400 Series
NEC DTZ-12D 400 Series
NEC DTZ-24D 400 Series
NEC DTZ-32D 400 Series
NEC DTK-6D 500 Series
NEC DTK-12D 500 Series
NEC DTK-24D 500 Series
NEC IP4WW-12TXH-B SL1100 System Phone
NEC IP4WW-24TXH-B SL1100 System Phone
NEC IP7WW-12TXH-B1 SL2100 System Phone
NEC IP7WW-24TXH-B1 SL2100 System Phone
NEC GT210
NEC DT730 DT700 Series
NEC ITL-2E DT700 Series
NEC ITL-6 DT700 Series
NEC ITL-8 DT700 Series
NEC ITL-12 DT700 Series
NEC ITL-24 DT700 Series
NEC ITL-32 DT700 Series
NEC ITY-6 DT800 Series
NEC ITY-8 DT800 Series
NEC ITZ-8 DT800 Series
NEC ITZ-12 DT800 Series
NEC ITZ-24 DT800 Series
NEC ITK-6 DT900 Series
NEC ITK-8 DT900 Series
NEC ITK-24 DT900 Series
NEC IP7WW-8IPLD-C1 SL2100 System Phone
NEC IIC console replacement
E-MetroTel Infinity Web Client supports the core attendant console concepts your NEC IIC operators rely on, in a modern browser-based auto attendant phone system. Here is an open, side-by-side comparison, including remaining differences and the items we validate with you during migration.
| Feature | NEC IIC Console | E-MetroTel Infinity Web Client | Notes |
|---|---|---|---|
| Call handling (answer, hold, transfer, conference) | Supported | Supported | IIC one-touch source / destination / three-way switching needs verification. |
| Programmable keys | Up to 1,024 | Up to 120 labelled keys with BLF | Capacity difference. |
| Call loops | 6 | 5 | IIC has one additional loop. |
| Directory search | Supported | SupportedUnlimited quick search | To validate: department alternatives, shared person notes, all-field search and legacy LDAP / IAC SQL / PMS integration. |
| Presence / calendar integration | Supported | Supported | — |
| Call history and logs | Supported | Supported | — |
| Queue monitoring | Supported | SupportedQueue counts and agent activity | Individual waiting-call list and answer by call type are not demonstrated. |
| Historical reporting | Supported | Supported | To validate: IIC metric definitions and PDF / Excel export coverage. |
| Caller screen pop | Supported | Caller ID and call history | LDN greeting, routing reason and 17-field pop are not demonstrated. |
| Transfer Callback | Supported | Supported | Callback support is product-confirmed. Consult, transfer and conference states to be captured. |
| Operator convenience | Supported | To validate | Keyboard shortcuts, special NEC keyboard integration and priority ringing. |
| Shared administration | Supported | To validate | Automatic key distribution, dynamic console configuration and concurrent licensing. |
Capacity differences are confirmed. Unproven workflows require validation, not an unsupported-product claim.
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