Whether you have Nortel: Norstar, BCM, Meridian 1 or CS 1000 platforms, and application such as Nortel Meridian Mail or CallPilot, Periphonics or Symposium Contact Center, or Avaya Aura Contact Center, E-MetroTel can help with flexible Unified Communications platforms, expert knowledge and a reseller network you can count on.
E-MetroTel training courses cover various aspects of UCx system configuration and administration. Topics start from basic configuration of trunks, routes, extensions, ring groups, greetings, IVR and conferences, to more advanced configuration of custom contexts, day/night mode and miscellaneous destination. Topics that cover the administrative aspect of the system include dashboard, CDR reports and feature codes. The course also includes topics that cover maintenance of the UCX system, like backup/restore and software updates. Each module comes with a video tutorial or slide package, plus a mandatory quiz.
E-MetroTel Reseller Partners must successfully complete technical certification on the UCx product and services. Our common objectives is to ensures that partner technical craft-persons have the necessary skills to install and support their UCx end customers, and it fosters a community of certified experts who are able to articulate and promote the numerous technical attributes that differentiate the UCx solutions from competitors' offerings.
E-MetroTel experts can also provide training services for Avaya Aura contact center solutions. Our experts have deep knowledge and will ensure the right level of knowledge transfer is delivered to your Enterprise.